WALDUN will provide perfect pre-sale and after-sale service with over 17 years of experience.
FOR MACHINE SOLUTION:
Pre-Sale Service:
Free Sample Service:
Send us your designed files, we will arrange free sample production in our factory and make video to show you the process and result, or send samples to you to check the sample quality.
Solution Machining Design:
According to your requirements, we can design the unique solution that supports higher manufacturing efficiency and better quality for you.
Custom and OEM Service
The divisions and partnerships of WALDUN welcome both custom work and OEM customers. We have a broad range of capabilities and manufacturing strengths, which makes it possible for WALDUN to customize our existing products for OEM customers.
After-Sale Service:
We will supply the solution machine with training video and user’s manual in English for installing, operation, maintenance and trouble-shooting, and shall give technical guide by Desktop remote, E-mail, Telephone, Mobile, Whatsapp, Skype, 24/7 online chat, and so on, when you meet some problem of installation, operation or adjusting. (Recommended)
You can come to our factory for training.We will offer professional guide. Direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools and testing facility. Training Time: 3~5 days (Recommended)
Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses and accommodation to us during the business trip and service period before their dispatch. It’s better to arrange a translator for both of our engineers during the training period.
FOR WEAR PARTS PURCHRASE:
Technical support & services
For us, supplying wear components, assemblies in the high quality standards. We have high expectations of our internal processes as well. With short decision-making chains and close cooperation between our experts — experts in hardfacing technology, welding technology, materials science, logistics, project execution and quality management — we ensure that our processes run professionally and that a high standard of customer care prevails at every stage of the project.
System solutions
From the knowledge gained, our experts develop a solution which takes into account not only the constructional, financial and material requirements, but also operational processes and customer preferences.
As part of this process, we combine the expertise of our experts with the latest findings from our in-house laboratory and the knowledge stored in our comprehensive data bank, which represents over 20 years of experience in wear protection. This integrated approach results in a system solution that takes into account every aspect of the customer’s specific needs.
Know-how
Our technologies are based on research findings from our in-house laboratory and development projects undertaken with customers and universities.
In optimizing a wear system, traditional wear know-how — such as the relationship between the upper shelf and the lower shelf, the influencing factors in the tribological system, and knowledge of the various forms of wear — plays as crucial a role as knowledge of welding technology and steel fabrication.
Trainings & seminars
Our training offer is particularly designed for those who want to expand their theoretical and practical knowledge in the areas of wear and wear protection.
We train newcomers to the field as well as experienced users. Topics covered include the basics of hardfacing, metallurgy, assessing wear patterns and appropriate countermeasures.
